Updated June 30, 2025
Welcome to Resolve Já!
Below we present the Terms and Conditions of Use ("Terms"), containing the main rules and general conditions that must be observed when accessing and using the features of the Resolve Já! platform ("Platform"), developed and managed by RESOLVE JÁ SOLUÇÕES EM COBRANÇA LTDA ("Resolve Já!"), a business entity registered under CNPJ/MF No. 48.785.611/0001-19, electronically available at: https://portal.resolveja.com.br
These Terms describe the main rules of the Platform, which was developed to enable debt portfolio management and provides a negotiation portal operated by the debtor.
As a condition for accessing and using the features of Resolve Já!, you declare that you have fully and carefully read the rules in these Terms and are fully aware of and in agreement with them.
While using Resolve Já!, to access certain features, information may be required and validation and verification procedures may be carried out in order to maintain security and confidentiality in the use of the service.
1. Basic Concepts
For a better understanding of these Terms, the following definitions apply:
Support Channels: Contact means made available by Resolve Já! to handle User requests, questions, and suggestions, located in the "Help" section of the platform.
Our Environments: refers to the website https://portal.resolveja.com.br ("Site") and its subdomains.
Access Account: Account created to use the features of the Resolve Já! Platform.
Layout: The overall appearance, design, and flows of the site.
User: you, an individual who uses the services and features offered by Resolve Já!.
2. Features and Access
2.1. Platform. The services offered by Resolve Já! consist of managing the User's debt collection portfolio and allow the debtor to negotiate directly through the portal. Therefore, merely registering on the Resolve Já! platform does not guarantee debt resolution or payment.
2.2. Presentation. The Resolve Já! Platform and its features are presented to Users as they are available. Resolve Já! reserves the right to make continuous improvements and updates, both functional and in content and methodologies, without prior notice.
2.2.1. In this case, Resolve Já! commits to preserving platform functionality with reasonable efforts, using a Layout that respects usability and navigability wherever possible, displaying features clearly, completely, accurately and sufficiently so there is a correct understanding of what is being done, and protecting, through available state-of-the-art technology, the data collected by the available features.
2.3. Simultaneous access. To protect our Users and the integrity of the data involved, simultaneous access to the Access Account on more than one device at the same time is not permitted.
2.3.1. Resolve Já! may refuse, reject, cancel, or limit any access requests to the restricted area if the User does not provide correct data. The same applies during the use of Resolve Já! if it is used fraudulently or in a manner that attempts to or violates these Terms or any applicable laws.
2.4. Access criteria. Resolve Já! may, at any time and at its sole discretion, change the eligibility criteria for access and use of the Platform without prior notice to the User or any third party. It is extremely important that you always check the current rules when using our features.
2.4.1. Resolve Já! may refuse, reject, cancel, or limit any requests if the User does not provide correct data or if the site has been used fraudulently or in violation of the Terms of Use.
2.5. Communications. You may receive, through our virtual environment, through tools available on Resolve Já!, via the email and/or phone number registered, messages with notices, announcements, and surveys from Resolve Já! These surveys help understand which products and features you like within the platform and what can be done to improve.
3. Registration
3.1. Registration. To use the features and services offered in Our Environments, you must have an Access Account with Resolve Já!, in which case these Terms and Conditions of Use of Our Environments will apply.
3.2. Accuracy of information. You are solely responsible for the integrity and accuracy of the information entered in your registration on the Resolve Já! platform, as well as for any operation you perform in Our Environments, assuming all associated risks and being civilly and criminally liable for the effects arising from improper use of third-party information or false information.
3.2.1. You agree to inform Resolve Já! whenever your data changes, through the Support Channels, for update purposes.
3.3. Registration limit. Registration on the Platform is limited to 1 (one) User per CPF (Brazilian tax ID), and it is expressly prohibited for the same User to have more than one registration.
3.4. Account deletion. You may request the deletion of your registration on Resolve Já! and your information through our Support Channels available on the site, via email at contato@resolveja.com.br.
3.5. Confidentiality of registration data. You must keep your Access Account data confidential from third parties and use it individually and non-transferably, not sharing, disclosing, or distributing your password or any authentication mechanism to anyone. If you suspect your password confidentiality has been breached, you must change or update it as soon as possible and notify Resolve Já! through the Support Channels.
3.5.1. All accesses and operations carried out on Resolve Já! after your successful login are interpreted as your responsibility, indisputably, including those arising from improper use or disclosure to third parties.
3.6. Legality of your data. Resolve Já! will not assume any obligation regarding the processing of your data if there are reasons to believe that such processing could expose us to any violation of applicable law, or that the Platform is being used, at our sole discretion, for any illegal, illicit, or immoral purposes.
4. Obligations of the Parties
4.1. Resolve Já!, in addition to the provisions throughout these Terms, undertakes to:
- Provide services to Platform Users with the highest ethical and professional standards, and in compliance with applicable laws and regulations.
- Provide clear and transparent information regarding the services offered, as well as about customer service and any benefits granted.
- Maintain complete and absolute confidentiality regarding any data, registrations, and information they become aware of or access, or that is entrusted to them by virtue of the registration.
4.2. The User, in addition to the provisions throughout these Terms, undertakes to:
- Provide only accurate and complete information.
- Keep all registration and contact data on Resolve Já! up to date.
- Carefully review all conditions and policies mentioned in these Terms and comply with them.
5. Content, Submitted Data, and Intellectual Property
5.1. Content. Your use of the Platform does not create any presumption of transfer of ownership or license of the content therein ("Content"). Therefore, you may not use, commercialize, in whole or in part, the Content by any means, whether for a fee or not, without authorization.
5.1.1. Unless otherwise stated in the Terms of Use, all news, images, videos, and trademarks made available on the site in any language or form are the exclusive property of Resolve Já! or licensed to it.
5.1.2. The Resolve Já! trademark is registered property and may not be reproduced without the express authorization of the company. For this purpose, contact us at contato@resolveja.com.br.
5.1.3. Any removal, blocking, or suspension of any Content or site feature due to a complaint shall always be understood as a demonstration of good faith and intention to resolve conflicts amicably, never as an admission of guilt.
5.2. Intellectual Property. All information, news, images, trademarks, and market information made available on the Platform in any language or form are the exclusive property of Resolve Já! or licensed to it. The User's use of the Platform creates no presumption of transfer of such property or license.
5.3. Integrity. The User undertakes not to access the Platform's programming areas, its database, source code, or any other data sets available in these environments, and not to perform or permit reverse engineering, nor to translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disclose, transmit, lend, distribute, or otherwise improperly dispose of the Platform's features.
5.3.1. The use of data mining software (bots, crawlers, spiders, etc.) of any type or kind is prohibited.
6. Disclaimers and Limitations of Liability
6.1. Availability. Resolve Já! makes every effort to maintain the continuous and permanent availability of the Platform. However, temporary unavailability may occasionally occur due to necessary maintenance or force majeure events such as natural disasters, failures in communication and internet access systems, invasive cyberattacks, or any third-party events beyond the control and responsibility of Resolve Já!
6.1.1. If this occurs, Resolve Já! will do everything in its power to restore access to the Platform as soon as possible. For this reason, the User acknowledges that they may not claim compensation or damages if the Platform is unavailable, regardless of the reason.
6.1.2. Maintenance procedures that cause Platform unavailability for extended periods will be communicated through official channels.
6.1.3. Without prejudice to other conditions of these Terms, Resolve Já! will not be liable for:
- Any problems, bugs, glitches, or malfunctions occurring on your devices and equipment;
- Any direct or indirect damage caused by third-party events, such as hacker attacks, system failures, server failures, or internet connection failures;
- Browsing any external links provided on the Platform — it is your responsibility to read the Terms of Use and Privacy Notice of the accessed resource;
- Verifying, controlling, approving, or guaranteeing the adequacy or accuracy of information or data provided in such links.
7. Security Recommendations
7.1. Unauthorized access. Resolve Já! will not be liable for any unauthorized third-party access to your account. You are solely responsible for keeping your login and password secure and not sharing this information with third parties.
7.1.1. Resolve Já! is also not liable for unauthorized access resulting from hacker attacks or viruses that access your information and registration.
7.1.2. If the User discovers or suspects that their registration is being used by unauthorized third parties or has been the victim of a hacker attack or malicious software/files (viruses), contact Resolve Já! immediately through the available Communication Channels.
8. Penalties
8.1. Penalties. Breach of any clause of these Terms may result in: (i) temporary suspension of the Resolve Já registration; (ii) blocking and deletion of your Resolve Já Access Account; and/or (iii) civil and criminal liability.
8.1.1. The User acknowledges and undertakes not to perform any actions that violate morality, ethics, and good faith while using Resolve Já, and under no circumstances to disclose, incite, or assist in the practice of illegal or fraudulent acts.
9. Personal Data Protection
9.1. Resolve Já!, in carrying out its activities, depends on the processing of personal data, which it will do in compliance with applicable legislation on the protection of data relating to an identified or identifiable natural person ("Personal Data") and the determinations of regulatory/supervisory bodies on the matter, especially Law 13.709/2018 (Brazilian General Data Protection Law — LGPD).
9.2. For more information about the processing of Personal Data, you may consult our Privacy Notice, available in Our Environments.
10. Other Provisions
10.1. The provisions of these Terms constitute the sole regulatory document for the services provided by Resolve Já!, prevailing over any other understandings or agreements between the parties regarding these services.
10.2. Support Channels. Whenever you need to clarify doubts about the Platform, you may use the following Support Channels:
10.3. Updates to Terms. These Terms may be updated at any time for improvements, changes in law, or Resolve Já!'s needs. Therefore, you should review these Terms whenever necessary.
10.4. Waiver. If Resolve Já does not enforce any condition of these Terms, this does not mean those conditions cannot be enforced in the future.
10.5. Severability. If any part of these Terms is deemed invalid or unenforceable, the remainder of the Terms will continue in full force.
10.6. Communications. You acknowledge that all communications made by email, SMS, or WhatsApp are valid and sufficient to handle any matter related to the Platform.
10.7. Cross-references. Our Environments may redirect you to other Resolve Já! environments that have their own Terms of Use, due to their specific characteristics.
10.8. Date and time. Our Environments follow the official date and time of Brasília (UTC/GMT -03:00).
10.9. Applicable law and jurisdiction. These Terms are governed by Brazilian law. Any disputes will be resolved in the jurisdiction of your domicile, unless applicable legislation requires a specific jurisdiction.
10.10. Electronic Signature. This instrument is electronically signed by the parties, ensuring the authorship and integrity of the electronic signatures contained herein pursuant to §2 of Art. 10 of Provisional Measure 2.200-2 of August 24, 2001, regulated by Decree 3.996 of October 31, 2001, and other applicable laws and regulations on this type of signature.
